Digital Download Refund Policy

Digital Products and Final Sales

Every Lake Guide sells downloadable ebooks, fishing guides, worksheets, reference materials, checklists, and other digital resources.

Because these products are delivered electronically and cannot be returned in the same manner as a physical item, purchases are generally considered final after the download has been accessed.

We still want every customer to receive the correct product in a usable condition. Please contact us promptly if you experience a payment, download, delivery, or file issue.

How Digital Products Are Delivered

After a successful purchase, download access is normally provided through the order-confirmation page and the purchase receipt sent to the email address entered during checkout.

Customers are responsible for entering an accurate email address and retaining their order confirmation. If a receipt or download link does not arrive, please check the spam or junk folder before contacting Every Lake Guide.

If a download link is missing, expired, or not working as expected, email kevin@everylakeguide.com. When the purchase can be verified, we will make a reasonable effort to restore access or provide a replacement file.

When a Refund May Be Approved

Refund requests are reviewed individually. A refund may be granted under the following circumstances:

• Duplicate purchase or charge: You purchased or were charged for the same digital product more than once.
• Unusable file: The downloaded file is corrupted, incomplete, or cannot be opened, and we are unable to provide a working replacement after reasonable troubleshooting.
• Incorrect product delivered: The file you received is different from the digital product listed on your order.
• Failed delivery: You did not receive reasonable access to the product, and we are unable to provide a working download after the purchase is verified.
• Wrong product purchased but not accessed: You accidentally purchased the wrong guide and have not downloaded or accessed it. When appropriate, we may offer an exchange for the intended product instead of a refund.

Refund requests should be submitted within 14 calendar days of the original purchase date.

Situations That Generally Do Not Qualify

Unless a technical, billing, or delivery error has occurred, refunds ordinarily will not be issued in the following situations:

• The digital product was successfully downloaded or accessed and no file or delivery problem exists.
• The customer changes their mind after completing the purchase.
• The customer decides that the content does not meet their personal expectations after accessing it.
• The product was purchased without reviewing its description, included materials, file format, or intended audience.
• The customer does not have suitable software or a compatible device when the file format was clearly identified before purchase.
• The customer no longer needs the product or has found similar information elsewhere.

Personal Use, Copyright, and File Sharing

Unless a product page clearly states otherwise, Every Lake Guide digital products are licensed to the purchaser for personal, non-commercial use.

Purchasing a digital product does not transfer ownership of the Every Lake Guide copyright, design, text, photographs, illustrations, maps, worksheets, or other original materials contained in the file.

Digital products may not be uploaded, shared publicly, redistributed, resold, republished, copied for distribution, or included in another product without prior written permission from Every Lake Guide.

Customers may save a reasonable backup copy and print a copy for their own personal use unless different permissions are stated on the applicable product page.

Download and Technical Support

Before requesting a refund for a technical problem, please contact us so we can help troubleshoot the issue, resend available download information, or provide a replacement file.

Most Every Lake Guide ebooks and resources are provided as PDF files. A current PDF reader and a compatible device may be required to open and use them.

How to Request Help or a Refund

Email kevin@everylakeguide.com and include the following information:

1. Your name and the email address used for the purchase.
2. Your order number, when available.
3. The name of the digital product.
4. A brief explanation of the billing, delivery, or technical problem.
5. Screenshots or error messages when they may help us diagnose the issue.

Please do not send complete credit card numbers, banking passwords, account passwords, or other sensitive financial information by email.

Providing complete and accurate order information helps us investigate the request and respond more efficiently.

Refund Processing

Approved refunds will normally be initiated within five business days. After a refund is submitted, the time required for the credit to appear will depend on the customer’s bank, card issuer, or payment provider.

Refunds are normally returned to the original payment method used for the purchase. Every Lake Guide cannot control processing delays imposed by outside banks or payment providers.

Payment Questions and Disputes

We encourage customers to contact Every Lake Guide promptly before opening a payment dispute. Duplicate charges, missing download links, incorrect files, and many technical problems can often be corrected quickly through customer support.

Contacting Every Lake Guide does not limit any consumer protection, billing-dispute right, or payment-provider remedy available under applicable law.

Order Information and Privacy

Refund and support requests may require a customer’s name, email address, order number, product name, purchase details, screenshots, or technical information needed to verify and investigate the request.

Information submitted in connection with an order or support request will be handled according to the Every Lake Guide Privacy Policy.

Fair Application of This Policy

Every refund request will be reviewed individually and handled as fairly as reasonably possible based on the available order, delivery, and technical information.

Nothing in this policy is intended to restrict or eliminate any consumer right that cannot legally be waived under applicable law.

Every Lake Guide may update this policy when necessary. A revised policy will apply to purchases made on or after the updated effective date displayed on this page.